Oct 04 2007
Call for help: circuit riders with knowledge of telephony
The ICT Hub has asked the Telephone Helplines Association (THA) to ensure that very small to medium VCOs are aware of telephony options and their ability to access free practical and strategic information and local sources of support and make better use of telephony within their organisation.
THA would like to identify what telephony experience already exists within the community of IT circuit riders, and is looking to establish an informal network of volunteers with a knowledge of telephony, whether it’s fixed or mobile, traditional or IP-based.
If you would be interested in helping the sector through the jungle that contains (among other things) ISDN, non-geographic numbers, ACD routing, auto-attendant, queueing systems, teleconferencing, textphones, Typetalk, Skype and SIP, please drop Mark McClean a line at mark.mclean@helplines.org.uk or call 0151 641 9746 or markmclean1 at Skype.
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