Mar 20 2008
Good Telephony Guide – Out Now!
The Telephone Helplines Association’s free Guide to Good Telephony is now out and highly recommended by this Champ.
The guide will help you focus on your organisation’s telephony requirements, cost and fund a telephony plan, and integrate it with your organisation’s overall technology plan. There’s also lots of stuff on choosing a supplier, understanding the different telephony technologies, topped off with case studies.
We went on a THA telephony course in January as a preview to this guide and have to admit how much of a personal knowledge gap we have around telephony, which tends to get left out of most ICT planning and budgeting.
Knowledgebase telephony articles:
The Knowledgebase also contains useful resources to complement the guide:
A Business Case For Telephony – How to argue for financial support with your telephone systems.
Identifying your telephony requirements – How to take a strategic approach to your telephony needs
Download it:
TheGood Telephony Guide is only available only as a PDF, and you can download it from us before it goes up on the Hub publication page. Click here to download the PDF (64kb).
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