Below you can find questions and answers on topics such as WordPress themes, confidential live web chat products, broadband coverage, databases, data protection, low cost web hosts, training options for Office 2007 and starting points for charities wanting to develop smart phone apps.

LasaICT: We’re now open for questions. Big thanks to our experts @fossbox @thirdsectorit @Suefidler @jasoncsking @ITsorted @LasaICT: #kbis10

Question 1:

Marysakho: WordPress child themes, any good? #kbis10

suefidler: not a WP expert.. but know a man who is, will get you an answer ASAP #kbis10

jasoncsking: WordPress child themes – depends entirely on how well made the child and parent are. For example Genesis Framework’s good @marysakho #kbis10

LasaICT: @marysakho for those who don’t know what a child theme is take a look here http://codex.wordpress.org/Child_Themes #kbis10

marysakho @jasoncsking: @marysakho Thanks Jason. Do you know of more good implementations of child themes plz? Do you use them? #kbis10

jasoncsking: Child themes can be used many ways, for example to create a high contrast, large print, different version of a website @marysakho #kbis10

jasoncsking: Yes. For example on www.wire.org.au the normal / large / high contrast links take you to child themes @marysakho #kbis10

jasoncsking: Also, you can make adjustments to your usual theme without having to change its code – put changes in child theme instead @marysakho #kbis10

marysakho @jasoncsking @marysakho Would you say this is easier than changing the parent? #kbis10

suefidler: @marysakho: Annette @upkeep Yes. Daunting at first, but can be worked out using web guidance. stick to ones easily customised. #kbis10

jasoncsking: I sometimes set up a child theme to avoid making mistakes with the parent theme. Or to test and show changes to client. @marysakho #kbis10

jenpinlondon @jasoncsking @marysakho is default 2010 theme good as parent or better use framework eg thematic? #kbis10

jasoncsking: Mary, why did you ask about child theme? Is there a specific thing you’re trying to do? Could you give an example? @marysakho #kbis10

marysakho @jasoncsking: I have 8 student volunteers designing site in WP and am thinking of asking them to use child theme #kbis10

marysakho @jasoncsking: In the past they have found modifying themes hard and time consuming #kbis10

jasoncsking: That definitely makes sense to me – less risk of harm! @marysakho #kbis10

jasoncsking: Plus the child theme only contains the minimum of files and the css can be short, so it’s easier to tackle @marysakho @jasoncsking: #kbis10

jenpinlondon @jasoncsking @marysakho: I am tutor for Marys students. Also difficult to support when all themes different #kbis10

jasoncsking: Need WordPress video tutorials? Seen http://www.wordpress.tv ? @jenpinlondon #kbis10

jenpinlondon @jasoncsking @jenpinlondon:  Thanks. Will check out. Already recommended. Will pass to students #kbis10

marysakho @jenpinlondon @jasoncsking: So can use same parent theme for all projects students can use own child theme to reflect client needs? #kbis10

jasoncsking: Yes, maybe give them FTP access to just their own child theme’s folder and install a theme switcher plugin. @marysakho @jenpinlondon #kbis10

marysakho: Thanks Jason @jasoncsking  #kbis10

jenpinlondon @jasoncsking @marysakho @jenpinlondon: Sorry not quite clear about plugin. Have developed child without.Only need if all same host? #kbis10

jasoncsking: Theme switcher plugin lets each visitor choose a different theme, so volunteers won’t have to see same one @marysakho @jenpinlondon #kbis10

thirdsectorit @jasoncsking:  What do you think are best / most adaptable WordPress themes? Free or under £30? #kbis10

jasoncsking: I avoid free themes except default 2010 theme. StudioPress, Organic and WPMUDev are good. Maybe Striking theme? @thirdsectorit  #kbis10

LasaICT @marysakho we have in the past used Atahulpa http://bit.ly/dF6mBj – very cusomizable #kbis10

jenpinlondon @LasaICT: @marysakho We’re thinking of either 2010 or thematic as parent. 2010 seems less complex? #kbis10

jasoncsking: Atahulpa theme is good, was updated recently (couple of weeks ago) and has some up-to-date WordPress features #kbis10

jasoncsking: http://wordpress.org/extend/plugins/theme-switcher/ plugin still works ok, even though not updated in ages. @marysakho @jenpinlondon #kbis10

jenpinlondon @jasoncsking @marysakho @jenpinlondon: thanks Jason. very helpful. #kbis10

Question 2:

umsa10 Advice Centre want 2 offer confidential “Live Chat” to students i.e.”Talk 2 an adviser now on line. Any suggestions plz #kbis10

LasaICT: @umsa have a look at http://bit.ly/fpuPnw as a starting point though extra care should be taken re security for free tools #kbis10

Question 3:

MalTwit: Trying to improve broadband coverage of building, tried boosters and booster wiring boxes do I need extra line in? HELP! #kbis10

Thirdsectorit: @MalTwit Boosters always a hassle, if you can run cat5 to diff locations try “Access points”, check amazon and/or Tomato firmware #kbis10

suefidler: @MalTwit might be worth getting somebody in to test lines and packet speeds to see if there is a bottle neck. #kbis10

suefidler: @MalTwit if not then almost certainly need more bandwidth with higher spec line or more lines. #kbis10

LasaICT: @maltwit possibly suggest additional WAPs wired to the broadband router – contact network supplier see http://bit.ly/ePOmvN – #kbis10

LasaICT: @maltwit further answer to your broadband question by @thirdsectorit  on the forum http://bit.ly/eFBz4Y #kbis10

Question 4:

LasaICT: @itsorted question from @hackneycvs event: youth group with 200 client records in excel needs recs for lo cost dbase. suggestions? #kbis10

Thirdsectorit: @hackneycvs My recommendation is Salesforce.com, 10 free licenses, easy to modify and easy to learn. #kbis10

suefidler: @hackneycvs checkout #salesforce. 10 free licences for NFPs and v easy to customise.. but free hosting, backup, security. #kbis10

suefidler: @hackneycvs big user group in London, lots of help and experience.. 2500+ charity users. #kbis10

itsorted @hackneycvs Excel expert may help – or db’s: chk http://bit.ly/ezoTRk for excellent lists #kbis10

thirdsectorit  @hackneycvs following Sue’s suggestion of London Salesforce NfP Usergroup: http://www.linkedin.com/groups?mostPopular=&;gid=1823460 #kbis10

itsorted @hackneycvs What features? Event management? I assume mailout but post, email, SMS? #kbis10

suefidler: @hackneycvs anything you want. has baic contact, membership, events etc already in there and you can easily add/amend to suit #kbis10

suefidler: @itsorted does mailing lists, merges etc. is good for update and membership emails but wouldnt use it for “marketing” mailings. #kbis10

suefidler: @hackneycvs apps directory with 100′s of apps, many free or low cost for NFPs, may be SMS in there. If not can API to SMS system #kbis10

itsorted @hackneycvs http://bit.ly/fS2umA (ours), http://bit.ly/ehxPuq, Salesforce. +chk costs: data transfer, training, set up, config #kbis10

Question 5:

Paulmorriss: Where can I got a good, free source of advice on specific questions about data protection. I’ve absorbed principles. #kbis10

LasaICT: @paulmorriss see Knowledgebase http://bit.ly/gU2lha and Paul Ticher’s book DP for Voluntary Orgs http://bit.ly/7ZCQ03 #kbis10

Question 6:

LasaICT: another from @hackneycvs event: suggestions for low cost UK web hosts? best place to compare hosts? #kbis10

suefidler: @hackneycvs there are loads, some v low cost no support (no people!) others slightly more but loads of help. I prefer later. #kbis10

suefidler: @hackneycvs try NCVO suppliers list, UK fundraising suppliers maybe. Or dM/email me for the one I use #kbis10

LasaICT: @Suefidler: @hackneycvs Also take a look at Lasa Suppliers Directory http://bit.ly/ePOmvN #kbis10

LasaICT: @suefidler: – thanks for the advice on web hosts, we’ll pass on the info #kbis10

thirdsectorit  @hackneycvs Consider hosted solutions. Cons: Less control. Pros: less administration/upkeep. WordPress.com, Google Sites, etc. #kbis10

Question 7:

Marysakho: Does anyone here know of good sites offering online training/ tutorials for Office 2007? #kbis10

LasaICT: @marysakho re: online training for Office 2007. Not used them but start with http://bit.ly/hIE89Z and http://bit.ly/gpB3vy #kbis10

Question 8:

Damienclarkson: Starting points on how charities go about developing smart phone app’s to engage with supporters? #kbis10

suefidler: @damienclarkson  really critical is to have “the idea” – what will actually be useful. technology is easier to develop than purpose! #kbis10

suefidler: @damienclarkson  once you have a useful idea then find the agency.. loads around. can get you names offline. #kbis10

suefidler: @damienclarkson  like all bandwagons though, really need to have a “why” and an objective before you start #kbis10

Thank you and acknowledgements:

LasaICT: 11am thanks for playing everybody – we’re now closed for qs. huge thanks to @fossbox @jasoncking @suefidler @thirdsectorit @itsorted #kbis10

LasaICT: thanks again everyone, keep the feedback coming if you’d like us to make this a regular event #kbis10

suefidler: can  we do it again? if we do a regular spot it will build over time. #kbis10

thirdsectorit: Agreed – this was great. I’m up for a regular schedule, and think the audience will really build over time. #kbis10

Jasoncsking: Happy to do that again. Maybe have a theme each time? #kbis10

Marysakho: Yes, let’s.@jasoncsking #kbis10

Itsorted: Thanks Miles/LASA and all for making that happen and testing a new idea! #kbis10

For the hour of technology service we’ve assembled a team of experts who have freely volunteered their time to answer your questions about social media, websites, open source, databases, e-marketing and newsletters and cloud based services.

The Knowledgebase has almost 400 jargon free articles on all aspects of ICT – from choosing a database, using social media, fundraising for technology to getting a web site – written by experts in their subject.

Taking part and using Twitter:

If you are from a UK based third sector (not-for-profit) organisation join us from 10am-11am Wednesday 26 January 2011 for the ‘hour of technology service’.  There are two easy ways for you to participate.

1. Twitter - sign up for a free account and ‘tweet’ your questions directly to our experts athttp://tweetchat.com/room/kbis10.

Please remember to include the hashtag #kbis10 in any questions you want answered by our volunteer experts. You can also tweet before the event using the #kbis10 hashtag and our experts will answer on the day.  Using the #kbis10 hashtag will make it easy for you to follow the ‘hour of service’.

Before posting your question, you’ll need to remember:

o keep your question short as Twitter only allows tweets with a maximum of 140 characters;

o include ‘#kbis10’ in your question or our experts will not see it.

We’ve also got a great Knowledgebase article on how your organisation can get the most out of Twitter to connect with your supporters and tell the world about the difference you make.

Participate in the ‘hour of technology service” at http://tweetchat.com/room/kbis10

2. Knowledgebase Forum - as an alternative to using Twitter you can also post your questions over at the Knowledgebase Forum. Registration is free and gets you access to comment on the Forum and to Knowledgebase articles.

‘Hour of technology service’ on the Knowledgebase Forum

Experts:

• Paula Graham: @fossbox offers consultancy on online collaboration, CMS/CRM, social media, open source, support and training (http://bit.ly/e8AiFR)
• Paul Webster: @watfordgap is an expert in showing the third sector how to get the most out of new media (http://bit.ly/fPnz7i)
• Stony Grunow: @thirdsectorit provides consultancy on Google Apps and Salesforce to UK non-profits (http://bit.ly/egFMcU)
• Sue Fidler: @SueFidler provides emarketing, efundraising, community building and web development consultancy for the NFP sector (http://bit.ly/gLv6Pn)
• Jason King: @jasoncsking web designer and WordPress developer, currently living aboard a narrowboat in Leeds (http://bit.ly/ieaz0Y)
• Massimo Giannuzzi: IT Sorted provides database solutions and training. Expert in Access, Excel, FileMaker. 16 years in vol sector (http://bit.ly/hUccHy)

Spread the word:

Use the #kbis10 tag online and let your friends and networks know about this opportunity to get their technology questions answered via Twitter by our panel of experts.

Contact:

Miles Maier – Lasa
Twitter: @LasaICT

Read January’s e-bulletin

In issue 158:

Debunking the Cloud – Morgan Killick takes issue with some commonly-held opinions and claims for using cloud computing – Computanews referees…

Fog lifts @cloud conference – we report back on the Lasa European Not-For-Proft Technology Conference held on September

Tips 158 – A selection of the best cloud-based services as suggsted by Conference delegates

Technology handbook launch – after a long wait our Technology Handbook is now here

New regular columnists – we welcome Adam Clamp, Paula Graham and Paul Ticher who write on green technology, free and open source software and data protection

Relaunching a website – rightsnet gets a makeover and introduces new areas of social welfare law

Windows 7 licensing – the UKRiders get to grips with the licensing and hardware issues involved in upgrading to Microsoft’s latest operating system

The Social Network – Computanews goes to the movies

LONDON projects:

Digital Bridge
Digital Bridge is a concept and project founded by the Shoreditch Trust to deliver IPTV (Internet TV) services and interactive applications for local authorities, housing associations, education and health organizations to engage digitally deprived citizens.

Southwark TV
Southwark.TV is a Borough-wide open-access community media service created by Community TV Trust. It was initially funded by Southwark Council through the Education Department.

Newham Advanced Telecare (NeAT)
NeAT is a project of LB Newham, is a system that extends the Newham Network Community Alarms Service.

Connected Communities
Connected Communities is a community wireless project of Superhighways, which aims to help digitally excluded residents on a local estate to get connected to the the Internet through a freely available community wireless service.  Volunteers from the local estate have helped set up the service and make refurbished computers available to residents without a computer.

National Projects and Resources:
The following is a list of well known organisations and projects working towards digital inclusion.

ESD toolkit:
This is an on-line- service and active community for local authorities. Subscribe to get the full esd-toolkit suite of tools, maps, meetings and support services. Go to esd-toolkit

Digital Inclusion Team
The Digital Inclusion Team was set up in May 2006 as a result of a recommendation in the Social Exclusion Unit’s 2005 study Inclusion Through Innovation.  The Digital Inclusion Team has produced its own 2007 report landscape of digital inclusion activities in England.

Citizens Online
Citizens Online promotes digital inclusion, e-learning, uptake of e-government services, employability, job creation and basic skills, community communication and cohesion, social inclusion, etc.

The Alliance for Digital Inclusion
The Alliance for Digital Inclusion (ADI) is a collaboration of businesses, working together to promote digital inclusion.

Everybody Online
Everybody Online helps communities and individuals in disadvantaged areas across the UK to engage with digital technology.

Silver Surfers
Silver Surfers aims to allow older people (anyone over 50) to find out how the Internet and email can enhance their lives.

Media Trust
the Media Trust is active in promoting digital inclusion through community news channels, events, training and research.  www.mediatrust.org/

Community Media Association
The Community Media Association is a non-profit membership association for community radio, television and internet projects. The website has links to a wide range of community media initiatives.

Community TV Trust
The Community TV Trust aims to promote the use of media and new media in local communities. There is training in basic IT skills and video production, multimedia production and encouragement of awareness of mainstream media, in print as well as TV and radio broadcasting. It is currently active in London and Cornwall.

Digital Unite
Digital Unite (DU) focuses on the issues around digital inclusion for older people in the UK.  Currently it specialises in training IT trainers throughout the country to work specifically with beginners, disabled, older people in their own homes.

Sustain IT
Sustain IT is a project of UK CEED which explores the relationship between ICT and sustainable development, and seeks to demonstrate how technology can be used to deliver significant social and environmental benefits to individuals, communities and organisations.

1 November – Communication and Social Media Workshop @ Voluntary Action Islington, London N1 -  This NAVCA social media workshop is for development workers in local support and development organisations, or if you work in a volunteering organisation. Cost is £35 per person.

2 November – NetSquared – Green IT @ British Computer Society, Covent Garden, WC2. Two computer science lecturers at University of East London who run the “Green IT” workshop for SMEs, Mike Kretsis and Gaurav Malik, are running this event in conjunction with the BCS Green IT group.

2 November – London Circuit Riders Forum @ Lasa, London, E1. 14:30 – 17:00. Free. A networking meeting for circuit riders and others working to support third sector technology in London. Stony Grunow from Third Sector IT will be presenting on Google Apps. Book over at Eventbrite or contact Miles Maier at Lasa, mmaier@lasa.org.uk 020 7426 4473

9 November – Green IT Expo @ QEll Conference Centre, SW1P – Free registration in advance at this showcase for green ICT thinking and practice. Information about Green IT Expo.

11 November - Managing ICT @ NCVO, London, N1 – 14:00 – 16:45. A free NCVO workshop which will look at benchmarking your ICT systems, making savings, and how to evaluate a potential supplier and manage ICT relationships.  Book now for Managing ICT.

18 Nov – Civil Society IT Conference 2010 @ QEII Conference Centre, London SW1P – The fifth annual conference returns to get to grips with how the land lies ahead for small and large charities and what technologies and trends IT managers should be focusing on. Find out more from Civil Society IT

26 November – Increasing impact through technology @ NCVO, London, N1, 10:00 – 13:00 – NCVO is running a series of free events supported by the City Bridge Trust, for chief executives and trustees, to help explore how technology can support your work at this difficult time. IT professionals will be on hand help you turn your ideas into action.  More information.

1 December – Digital Inclusion: Driving Digital Participation and Engagement – Central London. This forum will offer delegates the opportunity to take the debate beyond the existing legislative framework and discuss how we can work together to drive up digital participation and social inclusion. From £202.50 for third sector delegates if booked by October 1. Find out more about Digital Exclusion.

2 December – Spiceworks Boot Camp – Central London. Sign up for a one day Boot Camp to get in-person training on all areas of the Spiceworks inventory and helpdesk tool – plus the opportunity to meet other users and access Spiceworks product experts on a 1:1 basis! Sign up now – only 50 spots available – £99/person.